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Something not working? Select your device type below, then tell us what's happening.

I'm using Dan on my…

Dan isn't responding to my messages

Check your internet connection, try refreshing the page, or clear your browser cache. If still not working, let us know the details below.

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I'm getting an error message

Error messages help us fix problems. Screenshot the error (the red or warning message you see) and tell us exactly what it says. We'll investigate right away.

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The app is slow or crashing

This is usually browser-related. Try updating your browser, disabling extensions, or using a different browser.

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Dan gave me incorrect information

While Dan is usually accurate, he can make mistakes. Report the specific error below and we'll improve. Include what Dan said and what the correct information is.

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